Privacy Policy

Effective Date: 27-10-2025

At Miraen, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit or make a purchase on our website.

1. Information We Collect

We collect the following details when you use our website or place an order:

• Name
• Phone Number
• Email Address
• Billing and Shipping Address
• Order Details and Payment Information
• Cookies and website analytics data (such as pages visited and time spent)

This information helps us process your orders smoothly and improve your overall shopping experience.

2. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To send order confirmations, updates, and support messages
• To improve our website, products, and customer experience
• To send promotional offers (only if you have opted in)
• To comply with legal and regulatory requirements

3. Payment Security

All online payments on our website are processed securely through Razorpay. We do not store or have access to your complete payment card details. Razorpay uses encryption and industry-standard security to protect your transaction information.

4. Cookies & Analytics

We use cookies to enhance your browsing experience and to analyze website traffic through tools such as Google Analytics and Meta Pixel. You can disable cookies through your browser settings if you prefer not to share this information.

5. Data Protection

Your personal information is stored securely and is accessible only to authorized personnel. We do not sell, trade, or rent your personal data to any third party. We may share limited information with trusted partners (e.g., courier companies or payment gateways) only for order fulfillment purposes.

6. Your Rights

You have the right to:

• Access or correct your personal information
• Withdraw consent for marketing communication
• Request deletion of your data (where applicable)

To exercise these rights, you can contact us using the details below.

7. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

📧 Email: miraencandles@gmail.com
📞 Phone: 6282233687
📍 Address: #B, JJ Enclave, Shastri Nagar, Maradu, Ernakulam, Kerala